Privacy Notice

Privacy Policy is applicable to any personal information, which is given by You to Us (“User Information”) via the web site located at (“Site”). This Policy is devised to help you feel more confident about the privacy and security of your personal details.

“You” shall mean you, the user of the Site. “We/Us” means e–Vapes Electronic Cig and any member of e–Vapes Electronic Cig. “Users” means the users of the Site collectively and/or individually as the context allows.

We process personal data only in strict compliance with the Data Protection Act 1998 and associated legislation.

Data Collection

When using the Site You may encounter areas where You are asked to enter User Information. Such User Information will only be used for the purposes for which it was collected, for any other purposes specified at the collection point and in accordance with this Privacy Policy.

How We May Use Your Data

By entering Your User Information, You accept that we may retain Your User Information and that it may be held by Us or any third party company which processes it on Our behalf. We shall be entitled to use Your User Information for the following purposes:

1. Statistical analysis of user behaviour which we may disclose to third parties to process your order.
2. In order to enable Us to comply with any requirements imposed on us by law.
3. In order to send You periodic communications (this may include e–mail), about features, products and services, voucher codes and special offers.

For your convenience you can withdraw consent by emailing us.

Please also note that we do not disclose your personal information to third parties to enable them to send you direct marketing without your permission to do so.


You should be aware that information and data may be automatically collected through the use of Cookies. “Cookies” are small text files that store basic information that a web site can use to recognise repeat site visits and as an example, recall your name if this has been previously supplied. We may use this to observe behaviour and compile aggregate data in order to improve the Site, target the advertising and assess general effectiveness of such advertising.

Cookies do not attach to Your system and damage Your files. If You do not want information collected through the use of Cookies, there is a simple procedure in most browsers that allows You to deny or accept the Cookie feature. Note, however, that “personalised” services may be affected if the cookie option is disabled.

If you wish to disable the setting of cookies in your browser, please see below.


1. Select Tools
2. Select “Options”
3. Select the Privacy tab.
4. Click the Cookies dropdown
5. Untick “Allow sites to set cookies”
6. Click OK

Security and Data Retention

We will comply with all relevant Data Protection legislation in relation to the period for which We retain any information You disclose to us.


You may notify Us of any updates, amendments and corrections to previously collected User Information by emailing us.

We may change this privacy policy from time to time and you should check these regularly. Your use of the site will be deemed an acceptance of the privacy policy existing at that time.


Any queries or comments about this policy should be forwarded to us.

Any site that you may connect to from here is not covered by this Privacy Policy.

Which strength of refill should I choose?

Cartomizer refill strength is a personal preference. We provide the following purely as a guide.

Strong 24mg (2.4% per ml) – 15+ cigarettes per day (most popular)
Regular 16mg (1.6% per ml) – 10 to 15 cigarettes per day or trying to limit nicotine consumption
Mild 11mg (1.1% per ml) – 10 cigarettes or less per day or trying to limit nicotine consumption
Zero 0mg – Nicotine–free solution

What refill flavours are available?

e–Vapes Cartomizer refills are available in 10 different connoisseur flavours.

Tobacco: USA Tobacco, Virginia Rolling and BH Gold
Menthol: Double Menthol
Specialist: Apple, Cherry, Chocolate, Coffee, Green Leaf and Vanilla

How long does a Cartomizer refill last?

The e–Vapes E–Cig Cartomizer filter delivers up to 300 inhales timed at 2 seconds per inhale. Taking 7 inhales per session awards up to 40 cigarettes worth of use. Taking a longer inhale of 5 to 6 seconds will boost nicotine absorption and enhance the sensation, but this will also reduce the number of inhales available.

New customers are likely to consume more Cartomizers while adjusting to using the e–Vapes E–Cig and consume fewer refills once familiar.

How can I get a stronger nicotine hit?

First of all, make sure that you are using the correct strength of filter. The Strong 24mg (2.4% per ml) is our most popular nicotine strength.

Taking quick puffs will be less effective and nicotine will not readily absorb. Each inhale should be slow, steady and last for a minimum of 2 seconds. Hold the vapour back for a couple of seconds before slowly exhaling. Taking a longer inhale of around 5 to 6 seconds will help deliver a stronger nicotine hit.

How do I know when the Cartomizer needs changing?

There are a number of signals that indicate the Cartomizer needs to be changed. The volume of vapour will decrease or some vapour will still be visible, but the flavour may start to taste slightly bitter.

Before you change the refill it´s a good idea to check that the battery has sufficient power. Always make sure your battery is in perfect working order. An undercharged, damaged or old battery will not vaporise the refill ingredients efficiently which can lead to loss of vapour and the need to replace Cartomizers more frequently.

Can you provide a mixed pack of refills?

Cartomizer refills are packaged by machine in flavouring batches on a production/assembly line. The process means that the flavouring is blended with the other ingredients and injected into the refills in measured quantities, sealed and then boxed in batch runs. Our large production cycle is designed to be highly efficient to handle e–Vapes´s high customer demand and cannot be downsized to inject and pack individual flavoured filters into smaller mixed packs.

What ingredients are in e–Vapes E–Cig Cartomizers?

e–Vapes E–Cig refills contain nicotine, propylene glycol (an ingredient found in many health products, medicines, foods and drinks), vegetable glycerine (found in many food products) and common flavourings. Flavourings may contain traces of nuts.

How long does the e–Vapes E–Cig battery take to charge?

New batteries are supplied partially pre–charged and are ready for use. On average a fully discharged battery will take 2 hours to recharge completely.

How long does the battery last between charges?

Battery charge life varies depending on usage. A fully charged e–Vapes E–Cig battery should last around 2 hours in constant use.

Why does the battery tip flash?

The battery tip flashing is a low power indicator. You will need to recharge the battery if the tip starts flashing.

How do I know when a e–Vapes E–Cig battery needs recharging?

The tip flashing is a low power warning which indicates the battery needs to be recharged.

The e–Vapes E–Cig battery can be recharged at any point of the usage cycle. If you can avoid fully discharging the battery repeatedly and recharge the battery before the tip blinks it will help to prolong it's lifespan.

Can you provide any battery safety information?

The e–Vapes E-Cig has safe-circuitry and overcharge protection built–in. However, storing your battery or using your battery incorrectly may damage the incorporated safety features.

Important Battery Safety Information
Never charge or leave the battery in the charger overnight
Never charge a battery for longer than stated
Never leave a battery charging while unattended
Never place a battery next to mobile phones, e–readers or magnetised objects
Never charge a battery with a damaged adaptor
Never attempt to charge a battery that has been dropped or damaged
Never charge with an unspecified charger
Never charge with a modified charger
Never attempt to modify the battery
Never disassemble a battery
Never dispose of batteries in fire or water
Always beware of static electricity
Always use the adaptor supplied with your battery
Always keep your batteries away from extreme sources of heat
Always recharge the battery if fully discharged

Why does my battery not charge?

Check that the threads of the battery and USB charger are clean. Fluff or a buildup of dirt on the threads will prevent a proper connection and may also damage battery cells. We advise that you regularly clean the battery thread by wiping it with a tissue.

If a e–Vapes E–Cig battery is stored in a fully discharged state it will fail to recharge. Storing or placing a e–Vapes E–Cig battery next to magnetised objects such as keys or sat navs, e–readers and mobile phones may damage the battery cells. If the battery fails to charge, you will need to order a spare battery.

Batteries are consumable and approx. lifespan is around 2–3 months subject to user care. If your battery is more than a couple of months old it may need replacing.

How often should I replace my batteries?

e–Vapes´s high quality batteries are built with lithium–ion technology and regular replacement of these items is recommended to maintain peak performance. We recommend you replace your batteries every 2–3 months which will ensure that you are getting the best performance out of your Cartomizers.

How do I know if I am overusing my e–Vapes E–Cig?

With a normal cigarette, an average smoker only tends to take several proper puffs while the rest of the cigarette burns away. Unlike a real tobacco cigarette the e–Vapes E–Cig does not burn down when not in use.

We recommend limiting the number of inhales to 7 per session with each inhale lasting 2 to 3 seconds. We class this as having 1 cigarette. The best way to make the most of the e–Vapes E–Cig is to use it at the times when you would have a tobacco cigarette. If you usually smoke a cigarette every hour, then only use the e–Vapes E–Cig once per hour.

The e–Vapes E–Cig is convenient which makes it very easy to take extra puffs without even noticing. A clear indication that you are overusing the e–Vapes E–Cig is if you need to recharge batteries frequently and are using too many Cartomizers.

How do I ‘smoke’ the e–Vapes E–Cig?

‘Smoking’ the e–Vapes E–Cig is really called ‘vaping’ as there is no physical smoke only vapour. We suggest you follow these simple techniques:

Avoid drawing too hard or too fast, as this will limit vapour flow and nicotine delivery
Take light, slow, steady puffs for optimal results
Inhaling the vapour into your lungs provides a deeper nicotine throat hit, where holding the vapour in your mouth like a cigar, will enhance the taste
Holding the vapour back for a minimum of 2 to 3 seconds allows the nicotine and flavours to absorb
Taking 7 puffs, each lasting 2 to 3 seconds is classed as having 1 normal cigarette
Inhaling steadily for 4 to 5 seconds will deliver an even stronger hit

How do I store the e–Vapes E–Cig?

Keep out of reach of children and pets for reasons of safety.

The battery should be stored in the e–Vapes box provided or in the optional hard case, away from sources of heat and direct sunlight when not in use. If you are not a regular user or only plan on using the e–Vapes E–Cig occasionally then always make sure you charge the battery fully before storing. The battery should always be recharged when depleted.

Cartomizer refills are not intended to be stored for a prolonged period of time in a domestic environment and are best consumed within one month of purchasing. Refills should be stored out of direct sunlight and away from sources of heat and humidity, preferably in a cool, dark cupboard or drawer. Refills are sealed with an outer wrapper to preserve their freshness, but refill contents will start to degrade and evaporate in a domestic environment.

e–Vapes have special storage facilities to preserve the integrity of ingredients. Consumable products are only transferred to our central distribution centre when new stock is required. Our storage and production process assures only goods in peak condition are received by customers.

What is the Photon Tank?

The Photon ‘tank’ model is a high–end Personal Vapouriser. This type of device is refilled with e–liquid, as opposed to our regular electronic cigarette where you just screw on a pre–filled Cartomizer each time it needs replacing.

This model is designed NOT to look like a cigarette and enables users to distance themselves away from any aspect of ‘smoking’. The Photon Tank works out even cheaper than using traditional Cartomizer refills.

The Photon battery life is considerably extended with a chargelife lasting several days compared to around 2 to 3 hours with the standard e–Vapes E–Cig. However, the battery is heavier and longer than our V–Range e–Vapes E–Cig. The powerful 1100 mAh Photon battery weighs 42g and measures 9cm in length.

The Photon Tank model is more suited to existing e–cigarette users that intend to be long–term vapers.

Which should I choice – Photon Tank or Cartomizer e–Vapes E–Cig?

It´s a personal choice, but we can provide you with our experience to help you decide.

For the first time user we believe the e–Vapes E–Cig with Cartomizers is more practical. It's a simple, no nonsense electronic cigarette which requires virtually no maintenance aside from replacing refills and parts that have worn out. The e–Vapes E–Cig is very cost–effective compared to smoking and we also provide regular discount codes and daily deals for even better customer savings. We would recommend using the e–Vapes E–Cig Cartomizer model for a minimum of 2 to 3 months before considering upgrading to the Photon Tank. This will give you time to adapt to vaping and have an understanding of personal usage.

Ready to move to the Photon Tank?

Are you an existing e–cigarette user?
Have you used the e–Vapes E–Cig for 2 to 3 months?
Do you plan on being a long–term vaper?
Are you confident to use and refill with e–liquid?

If you´ve answered ‘yes’ to most of the above questions consider trying the Photon Tank model.

How long do Clearomizers last?

We recommend replacing the clearomizers within 30 days of first use. All clearomizers are consumable and personal usage and maintenance will affect their lifespan which makes it very difficult to determine how long each one will last.

For your safety, always refill with e–Vapes´s specially formulated e–liquids. Refilling the clearomizers with sub–standard, low quality or inaccurately formulated e–liquids may significantly reduce or damage the clearomizer and Photon battery.

What is e–Vapes E–liquid?

e–Vapes E–liquid is intended for use by committed, long–term or excessive vapers who are ready to move on from using Cartomizers and take the next step with the Photon Tank. e–Vapes E–liquid is designed for use with our Photon Tank refillable electronic cigarette.

Warning: E–liquid is not compatible with our standard e–Vapes E–Cig Cartomizer model and the use of e–liquid will damage built–in protection and safe–circuitry of the battery rendering it unsafe.

Why should I only use e–Vapes E–liquid?

e–Vapes´s e–liquid is precisely formulated using exceptional high quality ingredients and flavourings that are exclusively blended for the e–Vapes brand. Only a handful of e–liquid ‘companies’ have the capability to produce ‘exclusive’ blends of e–liquids. Most e–liquid suppliers are ‘home–run’ ventures or small scale businesses that import generic, crudely flavoured and untested e–liquids of atrocious quality from the cheapest source. Considering you are inhaling e–liquid into your body every day it pays not to be too frugal where quality or your safety are concerned.

e–Vapes is a member of ECITA (Electronic Cigarette Trade Association) and strict membership rules ensure that our ingredients are regularly tested by an independent UKAS accredited laboratory by GC–MS methods to certify purity and consistency.

Why does e–Vapes E–liquid change colour?

Nicotine will darken naturally over time, even when stored properly. Exposure to light and heat will intensify darkening of the liquid. VG (Vegetable Glycerin) based e–liquids tends to caramelize on coils (atomizer heads), causing a thick gunk to rest and alter the taste of your e–liquid. Coils need to be cleaned regularly when using heavy VG based liquids. This also changes the colour, since it stains the e–liquid. Vegetable Glycerin by default is clear and has a thicker consistency than other ingredients, like Propylene Glycol. Again, by default, the high VG based e–liquids start off clear or amber–colored, then eventually turns to a dark–brown color, and takes on a much thicker “goo” consistency.

How long does the Photon battery take to charge?

1100 mAh model: The larger 1100 mAh Photon battery takes a maximum of 4 hours to charge when using the required e–Vapes USB charger. Do not leave the Photon battery on charge longer than 4 hours even if the indicator light on the USB charger does not turn green.

390 mAh mini model: The mini 390 mAh Photon battery takes a maximum of 2 hours to charge when using the required e–Vapes USB charger. Do not leave the Photon battery on charge longer than 2 hours even if the indicator light on the USB charger does not turn green.

How long does the Photon battery last between charges?

Performance will vary on a per user basis ranging from 1 to 6 days for the 1100 mAh model and up to 1 day for the 390 mAh mini model.

Why does my Photon battery not charge?

The most common reason for the Photon battery failing to charge is e–liquid to be present on the battery thread. We recommend wiping the threads of the Photon battery, CE4 Clearomizer and USB charger with a tissue daily to remove any excess e–liquid build–up. If you do not regularly clean the battery thread, then the lifespan of the Photon battery will be significantly reduced.

I break my charger when I go to charge my Photon Tank.

When you´re screwing your eGo onto the charger, be sure not to screw it on too tight. Just when you feel it start getting even the slightest resistance, back off on the threads just a bit so you don´t over tighten it. These type of chargers are small and made of plastic, so they are very prone to breaking.

Why does my Photon battery not work?

Have you turned it on? The Photon Battery is fitted with an ‘On’ and ‘Off’ mode. The battery is supplied in the off position and will need to be turned on before it can function. To turn on and activate the battery, press the LED button 5 times within 2 seconds. The LED button will flash confirming that the battery is activated and ready to use. Repeating the process of pressing the LED button 5 times within 2 seconds will deactivate the battery.

Another possibility is that e–liquid may be present on the battery thread causing an interference in power supply. We recommend wiping the threads of the Photon battery, CE4 Clearomizer and USB charger with a tissue daily to remove excess e–liquid.

How often should I replace my Photon battery?

All lithium batteries degrade and performance will deteriorate in time. Aged batteries can become unstable and for safety reasons batteries should be replaced at 150 recharge cycles or within 4 months from receipt, whichever is the sooner. If you use a Photon battery beyond 4 months this is considered mis–use of the product, in breach of the manufacturer´s guidelines and you do so at your own risk.

How do I inhale from the Photon Tank?

Make sure the battery is activated by pressing the LED button 5 times. You must hold the LED button down while inhaling and release the button when your inhale is completed.

We recommend:

Inhaling for a maximum of 8 seconds per inhale not inhaling excessively to prevent the liquid from overheating and burning allowing the clearomizer to cool for a few minutes after each vaping session and before refilling

How do I fill the Clearomizer with e–liquid?

Refilling instructions are provided with Photon Starter Kits and Clearomizers.

Use e–Vapes E–liquid
Do not inject pure VG based e–liquids
Do not overfill the Clearomizer
Do not inject liquid inside the central air–intake hole
Ensure the rubber sealing ring is in place on the thread of the mouthpiece

Why is my Clearomizer (or cartomizer) leaking?

Your clearomizer could be leaking because you are getting e–liquid in the centre hole when refilling it. This is a common mistake by many, especially when you´re new to vaping. When you´re filling your clearomizer, be sure not to get any e–liquid in the centre hole. The centre hole is where you get your airflow from. A way to prevent this is by tilting your clearomizer slightly when filling it. This will allow the e–liquid to flow down the side of the clearomizer without reaching that middle hole. This is also a common mistake when filling a cartomizer as well.

What Is A Recommend E–liquid Blend?

Blending your own e–liquids can be fun and you can create a whole range of new flavours to suit your personal taste just by adding a few drops of another flavour. Blueberry and Menthol, Custard and Tobacco or Cherry and Cola are all good starter blends you can create at home easily by mixing the flavours together inside a clearomizer. For those who prefer to order ready made blends you should try our Acardia range of gourmet liquids.

Why do I get a burnt taste from my new coil or clearomizer?

You´re doing it wrong: the coil or wick needs to be wet! If you have just filled your clearomizer with liquid it´s a good idea to give the liquid time to fully coat the coil. Top tip: if you are using BDC replaceable coils, drip one or two drops of liquid directly onto the top of the coil before filling the clearomizer. The BDC will wick quicker this way.

Other known reasons are not having enough e–liquid or you are using an old coil which has either burnt out or caramelised with used e–liquid.