Due to the nature of these products, we are unable to offer a refund on any opened or used items for health and hygiene reasons.
The company will only exchange unopened goods within 7 days of purchase and on the production of a valid receipt issued at the time of purchase. We will not refund or exchange goods without a valid receipt issued at the time of purchase.
All batteries have a 30 day warranty and will be exchanged if a manufacturers fault is found and on the production of a valid receipt issued at the time of purchase. We will not refund or exchange batteries if the fault is due to misuse, has been dropped, damaged or has been charged on a generic non e–Vapes charging device or mobile/smart phone charger.
Clearomizers and coils are sold as a consumable item and are covered by a DOA warranty. Clearomizers have a 7 DAY cover and is the responsibility of the customer to check that they are in good working order within that time. Clearomizers and coil lifespan is subject to individual usage and should be replaced within 30 days of first use. The Aspire CE5/ETS range are subject to individual usage and the coils should be changed approx every 7–10 days.